Email for students

Email is one of the basic central services of the Computer Centre.
Upon enrolment, every student automatically receives an electronic mailbox in the FHE's email system. You are no longer entitled to a mailbox after you have terminated enrolment.

In order to use your electronic mailbox, you have a unique email address and university account.  FHE email addresses follow the pattern firstname.lastname@fh-erfurt.de. In the event of duplicate names, numbers will be added to the end of the address.

Please note:
You can only use your email after activating your university account on the FHE user portal.

• Access options

  You can access your mailbox either through
  - your browser or
  - an email program.

• Configuration

  You can also access your mailbox with an IMAP-enabled mail program or app.

  IMAP - You can access your mailbox in real time via IMAP using the program of your choice. All actions (deleting or moving emails, etc.) will be carried out directly on the mail server. The IMAP protocol enables synchronised status everywhere when accessed by multiple clients (e.g. notebook and mobile phone).

  Incoming mail server (IMAP)
  - webmail.fh-erfurt.de 
  - port: 993 
  - connection security: SSL

  Outgoing mail server (SMTP)
  - webmail.fh-erfurt.de
  - port: 587
  - connection security: STARTTLS (bei iOS und OSX SSL)

  Login
  - university account ("Hochschul-Account")

  Please note:
  Before sending a mail using a client, you will need to log on to the outgoing mail server (SMTP).

• Mailbox and size of attachments

  Your mailbox has a capacity of 3GB.

  The maximum attachment size you can send is limited to ~ 12...14 MB. However, the actual size depends on the file content and the program used and may vary enormously.

  There is no restriction on incoming attachments.

• Changing your password

  You can only change your password on the FHE user portal or, if you have forgotten your password in person at the University Computer Centre. 

• Expiry / deactivation of your mailbox

  After your enrolment has been terminated, you are no longer entitled to use central FHE services with restricted access.Your university email address and the corresponding mailbox will be automatically deactivated 90 days after completion of your studies.

• Spam / junk mail

  Emails that are clearly spam will be rejected immediately. The recipient is sent a message stating why the mail was rejected.

  Emails that only fulfil certain individual criteria will be marked as [SPAM] and delivered to your Exchange mailbox in the "Junk" or "Spam" folder. Its name varies depending on the interface, language settings or client program selected. However, it can be clearly identified by its symbol, with three green arrows in a circle pointing to itself.

  You should therefore also check this folder regularly, especially if you are expecting external emails but cannot find them in your inbox.

  If you would like to change your mailbox classification threshold, please contact 333@fh-erfurt.de.

• My emails have disappeared!

  Have older emails disappeared from your email client without you deleting them?

  Log on to FHE mail in your browser and search for the email there.

  If the email is there, check the settings of your email client with regard to how long emails should be displayed and adjust the settings accordingly.